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Starting pay rate: $15.25 / hour
Federal Work Study preferred.
Do you want to work with new and emerging technologies including 3D printers and virtual reality? Apply to join the Cline Library Creation Commons team! We are looking for motivated, independent, responsible, and customer-service oriented students to provide high-quality assistance to students, faculty, staff, and community members in the Cline Library Creation Commons. Creation Commons staff provide technical support, project consultations, and excellent customer service to our users related to hardware, software, 3D printing, multimedia production, and extended reality experiences in the library’s MakerLab and Studios. This position works alongside library staff to oversee library spaces, services, and equipment, as well as manage issues and improvements. Responsibilities include:
Providing hardware and software support to library patrons in the MakerLab & Studios
Managing, circulating, and repairing the library’s collection of lending equipment
Independently processing 3D print requests for the MakerLab’s 3D printing service
Providing in-depth consultations and training workshops related to creation-services
Cleaning and maintaining the MakerLab, Studios, and associated library spaces
Ensuring a safe work environment through proper use of tools and equipment
Answering complex public questions using strong judgment and decision-making ability
Working independently with minimal supervision, exercising independent initiative
Creation Commons Assistants may also be required to plan and instruct introductory workshops related to library creation-services, or work on other projects as required.
Skills and Abilities Needed:
Strong knowledge of computer operations and ability to learn and adapt to changing library technology, including demonstrated ability to troubleshoot basic issues with common applications and equipment (Windows and Mac)
Experience using and maintaining 3D printers (experience with MakerBot preferred)
Ability to work collaboratively with colleagues and users from diverse backgrounds
Self-motivated, self-directed, well-organized, and able to work effectively with minimal to no direct supervision
Excellent customer service skills, including a willingness to provide enthusiastic assistance to library users
Demonstrated outstanding attention to detail, reliability, and conscientiousness
Demonstrated strong verbal and written communication skills—including a strong proficiency in reading, writing, and speaking English—to assist users in person and via phone and email in addition to writing technical documentation
Ability to perform regular cleaning duties, including organizing supplies, cleaning tables, and maintaining equipment
Flexible availability and willingness to pick up additional shifts as needed, including effectively communicating with coworkers outside of regularly scheduled hours
Must be an active NAU student (i.e. enrolled in classes and degree- or certificate-seeking)
Prior customer service or related experience required. Strong service and work ethic are our first priority--we'll train on technicalities of various equipment and software.
Two plus years of experience in a technology helpdesk environment (or similar)
Experience creating and editing multimedia content (graphics, audio, video, etc.)
Experience using virtual and augmented reality hardware and applications
Experience using Arduino, Raspberry PI, and other prototyping components
Experience slicing, preparing, and cleaning 3D models for 3D printing
Experience with 3D scanning technologies, hardware, and software
Knowledge of solid modeling and digital modeling software, including: TinkerCAD, Solidworks, AutoCAD, Cinema4D,
Demonstrated making or crafting ability
Some physical work may be assigned as needed, including using a step stool, lifting boxes, and light cleaning.
You must submit a complete application in Handshake to be considered for this position. Your application must include:
Your current resume
A completed NAU Student Employment application and availability form uploaded as your "Other Document." The form is attached to this position and must be filled out completely with clear availability.
How does/will Cline Library benefit you in your experience as a student at NAU? What interests you most about working in this position? How do your abilities and experience lend themselves to this position? What skills and experience do you hope to gain from working in this position?
Your application will be considered only if all components are submitted according to the above instructions.