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Starting pay rate: $15.25 / hour
Federal Work Study preferred.
Would you like to shape and provide an outstanding experience for customers at Cline Library? Do you take pride in your campus community? Apply to become a Library User Experience Assistant and join a team of people who help make Cline Library a friendly, helpful, inviting, and inclusive place to be on campus! We are looking for applicants who are enthusiastic about our library and campus community, working with people, and providing their input to make our library the best it can be for both NAU and CCC students, faculty, staff, and guests.
This position works throughout the library building to keep our physical space functional and welcoming, assist library users in retrieving materials from collections, and otherwise contribute to a positive user experience by providing a presence throughout the library. Duties include light cleaning and furniture arrangement, gathering and recording library usage data, retrieving materials from our collections for patron requests, and other duties as assigned.
Library User Experience Assistants serve as Cline Library Ambassadors at library and university outreach events to actively and accurately promote the services, resources, and programs Cline Library provides to the NAU, CCC, and Flagstaff communities. Additionally, this position works at the library’s dynamic Ask Us! Desk to effectively communicate and promote library policies and procedures, assist with checkout transactions, and provide general information to library users in person, online, and by phone.
This position works throughout the library building to keep our physical space functional and welcoming, assist library users in retrieving materials from collections, and otherwise contribute to a positive user experience by providing a presence throughout the library.
The successful candidate must be adaptable to new and changing policies and tasks, demonstrate intellectual curiosity, and be open to learning new innovations and technology.
Skills and Abilities Needed
Enthusiasm about Cline Library, including a willingness to learn and develop on the job and exhibit outstanding, proactive stewardship of our building and our services
Excellent customer service skills, including a willingness and ability to provide enthusiastic and proactive assistance to library users from a variety of diverse backgrounds
Ability to learn and accurately communicate a large number of library policies and procedures and appropriately refer library users to the services they need
Self-motivated, self-directed, well-organized, and able to work effectively with limited direct supervision
Ability to perform regular cleaning duties, including cleaning computers, tables, and study rooms
Effectively and confidently use a variety of available resources to solve problems, as well as exercise judgment and initiative when necessary to assist library users
Demonstrated outstanding attention to detail, reliability, and conscientiousness
Competent knowledge of computer operations and ability to learn and adapt to changing library technology, including demonstrated ability to troubleshoot basic issues with common applications and equipment
Demonstrated strong verbal and written communication skills—including a strong proficiency in reading, writing, and speaking English—to assist users in person and via phone, email, and web-based chat
Ability to maintain strict confidentiality with library user records in accordance with federal and state law.
Flexible availability and willingness to pick up additional shifts as needed
Must be an active NAU student (i.e. enrolled in classes and degree- or certificate-seeking)
Prior customer service or related experience required. Strong service and work ethic are our first priority--we'll train on technicalities of various equipment and software.
Must have weekday afternoon and evening availability, and some weekend availability.
Some physical work may be assigned as needed, including lifting boxes, arranging furniture, and pushing carts weighing 30-40 lbs.
Please note: Students in this position are not permitted to complete homework or read while at work.
You must submit a complete application in Handshake to be considered for this position. Your application must include:
Your current resume
A completed NAU Student Employment application and availability form uploaded as your "Other Document." The form is attached to this position and must be filled out completely with clear availability.
How does/will Cline Library benefit you in your experience as a student at NAU? What interests you most about working in this position? How do your abilities and experience lend themselves to this position? What skills and experience do you hope to gain from working in this position?
Your application will be considered only if all components are submitted according to the above instructions.