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How do I...?

Set up your Document Delivery/Interlibrary Loan account.

1. Click on Document Delivery/Interlibrary Loan on Cline Library's homepage.

2. Then, click to Access your account.

3. Log in with your NAU or CCC user id and password.

4. Fill out the form to set up your account. Note that you must register using your NAU or CCC email address. If you live in Flagstaff, then keep "Physical Items Go To" set at  "Hold for Pickup." If you live outside of Flagstaff, select "Mail to Address" and enter your mailing address.

5. Last, click to submit your information.

Request an item Cline Library doesn't have.

1. Click on Document Delivery/Interlibrary Loan on Cline Library's homepage.

2. Then, click to Access your account.

3. Log in with your NAU or CCC user id and password.

4. Look to the right for options to Make Requests; then click on the type of source you want to request.

5. Fill out the form with the details of the item you are requesting and submit it! If you need help filling out the form, consult How to Read a Citation or use the library's chat service to ask for help!

6. Confirm that your request went through by checking My Active Requests. If you don't see it, or if you run into other problems, email document.delivery@nau.edu.

7. You will get an email notification when an item you've requested has arrived. Log into your document delivery/interlibrary loan account and download your articles and chapters using the View Requests menu on the right side of the page. These items will be stored in your account for 60 days only, so you must save them to your own storage space.

8. If the item you requested was delivered in it's physical, print form (typically books are delivered this way) you'll get an email notification that the item can be picked up at Cline Library's Ask Us! Desk. However, if you don't live in Flagstaff, physical items will be mailed directly to your home address.